call forwarding

  1. "also ring my mobile" option timeout

    Hello, We previously experienced an issue with call forwarding where the callee’s number was displayed instead of the caller ID. We have resolved this by enabling the "also ring my mobile" option, which now correctly displays the caller's number. However, we would like to know if it is...

  2. External forward - Temporarily Unavailable (480)

    Hi All, I have one instance with one SIP Trunk added and configured to forward calls to a call queue, I have configured office hours and the behaviour so that if the office is closed all calls are to be forwarded over to an external number, however no matter which number I try I receive the...
    • PENGUIN
    • Thread
    • call forwarding external call external calls fail
    • Replies: 2
    • Forum: UK

  3. system extension in forwarding only shows parking and conference

    According to the documentation https://www.3cx.com/user-manual/call-forwarding/ System extension - forwards calls to a queue or ring group. I cant enter an extension manually and the dropdown doesnt list anything besides parking and conference, is this a bug? is there a workaround as I need to...

  4. Call forwarding from my Outbound Number rather than Callers Number

    I've tried changing to outbouldcallerid switching back and forth from originatorcallerid in SIP settings, but nothin helps. The issue started after the upgrade to V20. I've tried a lot of ways from the forum but no luck. can someone give a solution. Thanks
    • pgo
    • Thread
    • 3cx call forwarding call forward to outside number call forwarding
    • Replies: 11
    • Forum: Other

  5. Forwarding to different extension

    I am trying to forward our front desk phone to another phone in the office when that particular person is away or out of the office. The phone is a T46U. I have tried setting a forward on the phone itself, but incoming calls still ring at the front desk phone and not forward like it is set on...
    • tbc-tech
    • Thread
    • agent extension forwarding call forwarding forward calls forwarding yealink
    • Replies: 6
    • Forum: Yealink

  6. CLIP No Screening with Twilio

    I know it's not officially supported. However has anyone had any luck getting "CLIP No Screening" (call forwarding original caller id) working with Twilio ? I noticed Twilio has this new feature available on SIP trunks. (see screen shot below). It looks like I can get the name display sent...
    • jonathanp1
    • Thread
    • call forwarding clip no screening twilio twilio trunk
    • Replies: 0
    • Forum: US

  7. Call forwarding - Add option to accept internal calls, forward external calls

    Hello everyone, It would be wonderful if an additional option “Do not forward (ring normally)” could be added to “Forward internal calls to” under “Call forwarding” in 3CX. This would make it very easy to control that users can still be reached for internal calls, while external callers are...
    • PBX128
    • Thread
    • call forwarding
    • Replies: 0
    • Forum: Server

  8. Wrong DID on Inbound Rule Call Forwarding

    Hi, I have configured two DIDs on the SIP Trunk. Let's say DID a and DID b. When calling with a specific DID, this works properly. I have now configured an Inbound rule on DID a, to forward this to an Outside Number. This forwards the call using DID b. I expected it to use the same DID as the...

  9. forward internal calls to intercom

    In v18 there was an option to "forward to number" for calls to an extension. This had been setup to forward calls to dial code *11XXX where XXX is the persons extension. It was configured such as dialing 202 would activate intercom to 102. This exact functionality no longer exists in v20, as...

  10. Solved Missing "Received during" options while setting up exception on extension

    Hello, I cannot choose the "received during" times when an exception should be triggered. Here are the screenshots: How can I have something different than "All hours"? Thanks.
    • kiske01
    • Thread
    • call forwarding exceptions
    • Replies: 4
    • Forum: SMB

  11. [Solved] [V20] Call Forwarding targets

    Hello everyone, we have installed our own 3CX on V18 and upgraded to V20 a while back. When we set up our 3CX two years ago, we set the forwarding rules based on extention status to forward calls back to queue 60, whenever an extention is called that is already on call or busy. We are missing...
    • EWS
    • Thread
    • call forwarding call forwarding status queue
    • Replies: 2
    • Forum: Phone System / PBX

  12. Need help to finish a CFD, bug to forwarding to outside number

    Hello everyone, I've customized a CFD from this post https://www.3cx.com/community/threads/cfd-v16-phone-based-call-forwarding.83409/ to make it work on a Linux 3CX environment. The objective of this script is to allow each user via this CFD to forward calls, internally or externally. This...
    • qgex
    • Thread
    • call forward to outside number call forwarding cfd
    • Replies: 6
    • Forum: Call Flow Designer
  13. pmterp

    Solved Forwarding On Demand with a Ring Group involved

    The client wants to be able to forward calls to a specific DID to their answering service on demand. However, when not forwarded, that DID rings to a Ring Group. They have a second line that doesn't get forwarded to the answering service which also rings to the Ring Group (but could be assigned...
  14. blancers

    Solved Call forwarding based on inbound numbers starting (left) digit

    Hi everyone, I want to design a call flow based on the inbound call numbers starting digit. For example, If the inbound number is 9xxxxxxx forward it to 6000 if not forward it to 7000 like the flowchart below. I hope someone can help with how to do it using CFD. Thanks in advance. Cheers

  15. CFD V16 - Phone Based Call Forwarding

    Here are two CFD projects I created to allow users to set call forwarding from their phone and an interactive voice menu. Background: One of my customers is replacing their 500+ extension Cisco system and wanted to retain the ability to set call forwarding from the phone without needing a...

  16. User-Managed Call Forwarding via CFD?

    I am not sure if this is a static feature that can only be done on the admin UI, but has anyone tried creating a CFD that will allow users to manage their own extension's call forwarding?

  17. After hours call diversion and CID

    Hi All, I was hoping that someone may have an idea on how we could achieve the behaviour we used to have on our old PBX where an after-hours call receives a message and then diverts to a mobile phone With the office hours, I know that you can have a call go to an external number and this would...

  18. 'Transfer to call flow app' should be an option in every drop down for call re/routing

    Is it possible to add another destination in the agent forwarding rules drop down? To transfer the call back to a CFD call flow app, like in the Queue for Destination if no answer...? This can resolve the blind transfer issue to an agent and having the system be able to retrieve the call...
    • GI-YD
    • Thread
    • agent extension forwarding call forwarding forward to call flow app
    • Replies: 5
    • Forum: Call Flow Designer

  19. Ring on own extensions & Forward calls to external toll free with 5 users at the same time

    We are a business with 10 users in our own office and We need the calls to be ringing on both our own extensions as well as the forwarded number simultaneously. Calls landing after that the 10 users to our own users should be forwarded to a different number with 5 users. Is there a way to make...

  20. Solved Call Forward To Outside Number

    Hi , i have 3cx running okay with my ip phones , i just attached a PSTN line and configured SIP trunk and uploaded the configuration in Patton , my inbound and outbound calls are working fine except call forward to external number . what i have configured , if extension doesnt pickup the call...
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