Call Forward

[rfulcher]

I have a customer that wants to create a custom IVR. This IVR would as for information form the user like a PIN and then we would lookup some information in a database and forward the call somewhere potientially outside the organization.

I am reviewing the XML at https://www.3cx.com/docs/server-side-crm-template-xml-description/ but can't really tell for sure what commands I can use. Can I forward a call based on user input information?

Thanks

 

[SweetAction]

For this you will want to use a CFD, docs found here: https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[rfulcher]

Nice thanks very much. I will check that out right now.

 

[edossantos]

This sample app does pretty much what you need:
https://www.3cx.com/docs/cfd-accessing-database/

 

[VoIPTools]

If you need help building the CFD, we @VoIPTools can help, or @ConceptsWeb.