Solved Call Forwarding not working

[U-A]

One of my clients is a small office that during weekends isn't available to answer calls, so they are forwarded to an answering service. We had this working for months but stopped working a few days ago..inbound/outbound all fine except for call forwarding(tried other DIDs as well to no avail). I should note that call forwarding to external number works when one extension calls another inter-PBX, just not when the call originated from outside the PBX.

3CX v18 Hosted

Has anyone else had any issues w call forwarding to external number recently?

 

[Charles_3CX]

Please let us know how calls are being forwarded on the weekends and what rules are in place to forward calls.

Additionally, which VoIP provider are you using? Is it a supported provider with 3CX?

 

[U-A]

Hi there!

Was resolved. Issue was outbound rules had "default" group and ring group isn't part of that...so removed and all good.

Thank you!!