Call from Bridge Error -[Flow] Target endpoint for xxxxxx can not be built!

[JCubio]

Hi,

I'm having issue with the bridging.
Im getting this error when I tried to call outside numbers via the bridge

Here's the Scenario:

1. Local and Cloud PBX bridged
2. Local PBX on has Bridge trunk configured
3. Cloud has sip trunk (mvoice) and bridge

Testing and result
1.Called outside number from cloud extension = working

1. Called extensions between bridge = working
2. Called outside number from local = not working
3. Number called from Local reflects in the cloud but with error

[Flow] Target endpoint for xxxxxx can not be built!

Scenario 2:Reverse setup

1. Add the mvoice trunk in the local pbx and remove it from the cloud
2. All test results are positive.

Any clue on how should I troubleshoot this one?

Note: It's our first time setting up 3CX

Thanks in advance

 

[leejor]

It must exist somewhere, in the datafill of an extension, or trunk., in one of the PBX's

 

[JCubio]

This is the comparison between successful call via google and failed call via azure
What does the 404 means? What user it did not find ?

 

[JCubio]

Why would the call be transferred back? i though you were to try to place an outside call from an extension on one PBX through the trunks on another.

Hi Sir, let me explain what we want to do as much as I could

First we don't have outside trunk in our local 3cx,the cloud 3cx holds our outside trunk. So, in order for the local pbx extensions make an outside call , we want it to use the bridge to the cloud and reach the outside number.
This setup works with my google cloud 3cx (test) but not in our azure (production).

 

[leejor]

Is there more information, in the Invite, that is being cut off (not set wide enough).

 

[JCubio]

Hi Sir,
If it's not too much to ask. I attached the verbose logs from the cloud 3CX when I made the call and failed
It's a bit difficult for me to follow the stream.

 

[JohnS_3CX]

here is a good hint:

10/11/2019 8:21:03 AM - Call(C:115): from Line:10002<<+2123 to 0291919296 doesn't match any outbound rule. No outbound rule could be selected.

 

[leejor]

Call(C:115): from Line:10002<<+2123 to 0291919296 doesn't match any outbound rule. No outbound rule could be selected.

So... is that number that same as the number sent from the other PBX? The other call works, so it must be matching a rule. What is different? Is it missing digits?

 

[JCubio]

Update:
I tried removing all settings such as trunks, bridge and outbound rules in both 3CX.
I do a firewall check in both server, after successfully running it I re-added the settings again
and it Worked!!.

I'm confused about this

 

[leejor]

You don't need to remove everything. You have an Activity Log showing the incoming call from one PBX failing. Place a call from the other PBX that works and then look at the Activity Log. Is the number sent, the same? What outbound rule is it matching to and using? What is the difference between the two? Post the log of a working call, from the other PBX, if you are unsure about what it is showing you.