Call log loads slow or timeouts

[JJobst]

Android App Version: 16.3.0.66(Beta) and 16.2.0.93
3cx-Version: 16.0.4.504 on debian/hyperv
Hello,

since last weekend i noticed that our call log on our android phones doesnt' work properly anymore. The call log takes 30 to 60 seconds to load or stays empty. Its even worse with the beta app. On the 3cx dashboard the cpu goes to nearly 100% when i try to open the log on android. The webclient just works fine and show the entries without delay. The size of the the call log is currently about 1500 entries.

Before i noticed the problem i did some work related to contacts on the 3cx:
- updated the debian packages and kernel
- Disabled the CRM intgration(MSSQL seems to be broken with this 3cx version)
- Cleared all the contacts that came from the CRM
- Imported contacts manually
- Cleared the call log

I would be glad for some help.

 

[JohnS_3CX]

Hi

I noticed your PBX version is still update 4, can you update to V16.0.5.611 and let us know?

We do not recommend to manually update debian packages, our updater takes care of that.
In case you do it manually, you may inadvertently receive an update we did not plan for to one of the 3CX dependencies. This may break your system (including CRM integration compatibility) in case the dependency has changes in it that we have not yet tested..

In case you are not sure, I would recommend to take a full backup, and reinstall the VM from scratch using out ISO, and restore your backup during the installation.