Solved Call Queue Panel Issue

[motivit.admin]

Hi Everyone,

I've upgraded our 3cx last weekend from v18 to v20 and used the backup I created to restore my configurations, extensions, trunks, etc... This is hosted by the way in Digital Ocean. We noticed that the Queue panel is not working properly where if agent 1 park a call, and agent 2 pick up the call from the parking, the Queue Panel became empty. We are not facing this issue before in v18. We need to make sure that all calls including parked calls are visible to agents so they are synchronized who's caller is being handled by the agents. Is this a know issue in v20? If not, any recommended solution for this? We are using the PWA client.

Regards,

 

[motivit.admin]

Issue fixed. Turns out that the User role can't view the ongoing Shared Parked calls. After adjusting it to receptionist role, all queue calls and parked calls are now showing.

Regards,

 

[TheodorosG_3CX]

Glad to know the issue is resolved. You can also check the guideline here for the 3CX Extensions Roles.