Call Queue When Dialing Out

[jpmccloy]

Sorry in advance if this has been posted here. It is a hard topic to search. Our problem is when a user is in a call queue and they are trying to dial out, if a call comes in during that process, then it cancels the dialing out and wants them to answer. Is there a way to fix that? Also if someone is dialing in as a user is hanging up with another call it auto answers the new call. Thanks for the help