Call Recording on Teams

[bigboy101]

How do I enable call recording on Teams? I can dial out using the Teams client (routed through 3CX), but the "Start Recording" option is greyed out. Is there a setting somewhere to enable this?

 

[Evolute IT]

How do I enable call recording on Teams? I can dial out using the Teams client (routed through 3CX), but the "Start Recording" option is greyed out. Is there a setting somewhere to enable this?

If you record on the 3CX side, this is redundant. Teams records within its own thing.

Check also if the calling policy allows it in Teams Admin.