Call Screening / Know who's calling

[TierList123]

I am trying to achieve the following:

Currently, incoming calls are routing via 2 DID's to a single queue (ext 800) with reception and another user in it. Let's call them ext 100 and 101. However, the 2 users need to answer based on the number that was dialed to reach the PBX. So if they dial DID 1 reception should answer, "Hello, welcome to Company 1. When DID 2 is called, reception should answer with, "Hello, welcome to company 2". Currently, they cannot see which DID was dialed, so they don't know how to answer the calls. What is the best way to get them to know who is calling? They are using Yealink T21P's with the latest version of 3cx.

 

[ChrisC_3CX]

You could prepend the Inbound Rule name to the Caller Id by accessing the Management Console and going to Advanced >> Contacts >> Options and enabling the "Add Group, Queue or DID/DDI Names to Caller ID" to prepend.

 

[TierList123]

You could prepend the Inbound Rule name to the Caller Id by accessing the Management Console and going to Advanced >> Contacts >> Options and enabling the "Add Group, Queue or DID/DDI Names to Caller ID" to prepend.

Thanks a lot, will this cause the Group, Queue or DID to display on screen?

 

[ChrisC_3CX]

That is correct, it will also add the Call Queue name or Ring Group name the call went through.

 

[TierList123]

That is correct, it will also add the Call Queue name or Ring Group name the call went through.

That is perfect thanks a lot. Will set this up and test and let you know if it worked. Thanks again.