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[Ibrahima]

hello, please! how to make phone calls to the outside? for example: to a local network in Mali +22374156320

 

[JohnS_3CX]

Hello,

Does your PBX have outbound rules set up for this destination?

 

[Ibrahima]

in fact I do not know such a setting in my PBX, let me know how to configure?

 

[JohnS_3CX]

when you try to make a call, what does the app tell you or what message to you hear?

 

[Ibrahima]

when I try to make a call inside, the system automatically rejected the screen will display "Destination not found"

 

[Saqqara]

in fact I do not know such a setting in my PBX, let me know how to configure?

https://www.3cx.com/docs/manual/sip-trunks/

 

[AWS2P]

Call is from Mali to Mali? if so, why do you use international prefix + country "00223"

 

[AWS2P]

Have you set a trunk sip line ?
you need almost one outbound rule to be able to call.

 

[Ibrahima]

yes call to Mali .... even if I launched without prefix 00223 the call will not erase

 

[Ibrahima]

Have you set a trunk sip line ?
you need almost one outbound rule to be able to call.

no I do not define a SIP trunk line, how to define that?

 

[JohnS_3CX]

Hi @Ibrahima

If you are not aware of the outbound rules, are you the admin for the PBX?

If not then you need to speak with your PBX admin.

If this is a new installation, then let us know so we can tell you where to look to set it up properly

 

[JohnS_3CX]

@Ibrahima please do not post your private information, someone can steal it and use your system.

 

[Ibrahima]

ok, thanks a lot for that.

 

[JohnS_3CX]

Before you can make any calls, you need to buy a SIP trunk from a telephone company.

If you are new to 3CX or VoIP in general, you can learn everything you need by starting from here with the Basic certification:

https://www.3cx.com/3cxacademy/

 

[Ibrahima]

Hi @Ibrahima

If you are not aware of the outbound rules, are you the admin for the PBX?

If not then you need to speak with your PBX admin.

If this is a new installation, then let us know so we can tell you where to look to set it up properly

yes I am the administrator of the PBX I have all their information