Callback and dial by name same Queue?

[Kevin Burns]

So I am in a situation where when someone enters a queue they have two options. Either press 2 for callback or press 9 for dial by name. Is this possible? Also we are having a problem where the customer waiting in the queue has to wait for the for the entire prompt before they are allowed to hit 2 for a callback.

 

[craigreilly]

Perhaps an IVR first - then if no response goto the Queue.

 

[Kevin Burns]

That could work. However if they are in the IVR and would like to initiate the callback from there, they won't be able to correct? They would have to wait to be transferred to the queue for the callback function to work.

 

[craigreilly]

If you are in Pro version - you might have to work with VAD.

 

[Kevin Burns]

I actually didn't know about that thanks. Based off my two minutes of looking it I assume I can just create your own Receptionist?