Callback Dialer that plays a prerecorded prompt for the number it calls and then hangs up

[ZCSFT]

Hello,

Looking to see if there is a way to have the system
1. Call Out to External Number
2. Play a prerecorded prompt
3. Hang up the call

 

[Evolute IT]

Yes, easily using a CFD dialer and a call flow.

 

[ZCSFT]

I can't get the prerecorded prompt part to work, I can get the Make Call module to work but one play a prompt

@ConceptsWeb How do you recommend?

 

[edossantos]

You need to connect the call internally to the extension of a CFD app or Digital Receptionist, which will play the prompt.

 

[ZCSFT]

@edossantos
It will need to build that as a Dialer correct? Not as a Call Flow?

 

[edossantos]

@edossantos
It will need to build that as a Dialer correct? Not as a Call Flow?

The dialer will start the call. Then you need a callflow to play the WAV file. You can also use a standard Digital Receptionist to play the WAV file.

 

[ZCSFT]

Something like this? @edossantos and @ConceptsWeb
I've done a lot in the 3CX Interface but I'm learning CFD.

 

[edossantos]

Something like this? @edossantos and @ConceptsWeb
I've done a lot in the 3CX Interface but I'm learning CFD.

Yes, correct.

 

[VoIPTools]

I encourage you to take a look at our 3CX Power Dialer tool. It will do precisely what you need, as well as handle many other scenarios.

 

[edossantos_sipcaller]

Hello @ZCSFT,

In case you still need this and didn't manage to implement it with the CFD, please check SIP Caller, which will make your life much easier. Setting up the integration between SIP Caller and 3CX is extremely easy, there is no software to install in your 3CX server, and you can have your campaigns running in a matter of minutes.

Feel free to contact me in case of being interested in giving this a try.