Caller ID displays in Ring Groups but as Private Number in Q

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This was working great until suddenly - maybe I made a setting change that I now can't find.

In MyPhone: The caller ID (CID) looked in the company phone book and displayed the phone book entry when in the main queue and even when the caller was passed to a spill-over queue. Suddenly the calls now display as Private Number in the MyPhone app instead. If I change to a Ring Group, the CID displays correctly again. Even when in the Queue, the CID displays on the phone correctly (Yealink T38).

I searched for a similar post but couldn't find anything.

Thanks in advance for any help.

Adam

 

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Re: Caller ID displays in Ring Groups but as Private Number

We have seen the same issue by the customers that are running v. 11. Can somebody shed a light on this please?

 

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Re: Caller ID displays in Ring Groups but as Private Number

BTW, I too am using V11.
Adam