%CallerDisplayName% in CTI vs. Softphone

[damjanev]

I have set prepending group/queue/did to CID. Is is displayed as it should on the softphone and the deskphone display in the format of "QueueName:+12345678".Here is where it becomes interesting:

If the Windows client is in Softphone mode, upon answering the call from the Windows app, %CallerDisplayName% has the value of "QueueName:+123456", as expected.
If the Windows client is in CTI mode, upon answering the cal either from the desk phone or the Windows app, %CallerDisplayName% suddenly becomes "+123456". It is visible on the Windows app as the display name suddenly looses the queue name, a fraction of a second before the external application is launched

OK, so let's change the external application launch event and do it on ringing, instead on the connected and now %CallerDisplayName% is in it's full glory, with QueueName and all.

3CX App version: 16.3.0.220
3CX version: 16.0.8.9
External app: outlook.exe
Parameters: /c ipm.note /m mailto:[email protected]?subject=%CallerDisplayName%

Any thoughts?

 

[VasilisV_3CX]

Hi @damjanev,

I've been able to replicate this issue and we'll be investigating this. What seems to be happening is that the number that is displayed after the call is answered, when "connected" is selected, is what is being sent through to the external application.

 

[damjanev]

Hi @damjanev,

I've been able to replicate this issue and we'll be investigating this. What seems to be happening is that the number that is displayed after the call is answered, when "connected" is selected, is what is being sent through to the external application.

Thank you. I hope it will be fixed soon.