CALLHISTTODB = False

[MichaHidd]

I change the parameter for CALLHISTTODB to "Flase" but 3cx still have every phone call in the call log.

Is there any way to stop the call log or to delete the call log automatically?
Or does it only works with the licence "proffessional"?

Product	Standard Annual
Version Number	16.0.493

 

[JohnS_3CX]

Hi @MichaHidd

You should only change parameters when it has been recommended to do so by 3CX Technical Support. The call log cannot be disabled, and changes to the DB run the risk of destroying the system or causing undesirable behavior.

You can delete the logs manually if you want, using either of 2 methods as seen below:

 

[MichaHidd]

Oh, this is a big problem for using 3cx in the EU because of the General Data Protection Regulation in the EU.
So everybody who is using the 3cx-phone in our office has to sign a declaration of consent that we can analyze their telephone behavior.

 

[JohnS_3CX]

I'm not sure what the requirements are for your company specifically, but GDPR would require that the records are secure (so not just anybody can access them) and that you have a way to delete them if needed.

Up to now, the system allows both of these functions (ie. not all users are allows to get reports, and you have a purge button) but I understand that you might have different needs. You can contact [email protected] if you need some additional information.

 

[cobaltit]

Oh, this is a big problem for using 3cx in the EU because of the General Data Protection Regulation in the EU.
So everybody who is using the 3cx-phone in our office has to sign a declaration of consent that we can analyze their telephone behavior.

Dear god is this what the world is coming to? Do employees in the EU really expect to come into the office, get paid to use company provided equipment and services and yet somehow the work they do is supposed to be private?