Solved Calling directly from 3cx Webclient

[shiftcontrol]

Hi,

I am able to use my USB headset and call directly from our Webclient (without using an IP phone or the 3cx Desktop Client)

To do this, I type a number in https://<<our address>>/webclient/

However when I try to use 3cx click to call to take me to this address

https://<<our address>>/webclient/#/call?phone=0411111111

It brings up a dialpad and prefills the number however when I click dial I get a "Phone Not Connected" red error.

Is there any other way to dial directly from the webclient? I want to have staff hotdesking and not needing to have physical phones/3cx webclients to be provisioned each time.

 

[FS_Mathieu]

Hello @shiftcontrol

On your webclient, what is the way to call configured next to the Status bar ?

 

[shiftcontrol]

It's set to 3cx web client

 

[shiftcontrol]

I can type a number into the "Enter Name or Number" field but when I try to use the url below to prefill a number, the dialpad shows "No Phone Connected"

https://<<our address>>/webclient/#/call?phone=0411111111

What is surprising is that this is also using the webclient to dial. I would have thought these two ways of dialling would be the same.

 

[shiftcontrol]

Just following up on this, does anyone have any workaround?

 

[JohnS_3CX]

Hi @shiftcontrol

As a test:

1. Make a new extension, without adding a phone.
2. Connect to it via webclient
3. Now click on a number to dial

Does this work?

(I assume you are using the latest Chrome)

 

[shiftcontrol]

Hi JohnS

Thanks for your reply. I have the latest version of chrome and tried your suggestion.

Google Chrome is up to date
Version 77.0.3865.90 (Official Build) (64-bit)

1. I can still call using the input https://192.168.36.236/webclient/#/settings
2. However this doesn't work https://192.168.36.236/webclient/#/call?phone=0411111111

It still says "Phone Not Connected". I would have thought that this would use the same method to call as option 1 above.

 

[shiftcontrol]

Hi @shiftcontrol

As a test:

1. Make a new extension, without adding a phone.
2. Connect to it via webclient
3. Now click on a number to dial

Does this work?

(I assume you are using the latest Chrome)

Hi JohnS

Thanks for your reply. I have the latest version of chrome and tried your suggestion.

Google Chrome is up to date
Version 77.0.3865.90 (Official Build) (64-bit)

1. I can still call using the input https://192.168.36.236/webclient/#/settings
2. However this doesn't work https://192.168.36.236/webclient/#/call?phone=0411111111

It still says "Phone Not Connected". I would have thought that this would use the same method to call as option 1 above.

 

[JohnS_3CX]

In a private message send me:

1. full screenshot please (including the address bar) of a normal call that works
2. full screenshot please (including the address bar) of a click2call that fails
3. what is your HTTPS port? if you don't know check Settings>Parameters> CALLUS_LINK_EXT_SEC and tell me this value

 

[shiftcontrol]

Hi @JohnS_3CX I have just replied in private. Thanks for your help so far.

 

[JohnS_3CX]

This happens in the webclient on V15.5. Upgrade your PBX to V16U3 and you should be ok.

PS: Also note your FQDN points to a private IP - this might cause you problems in other areas

 

[shiftcontrol]

Hi @JohnS_3CX thanks for your update on this. We are looking to update to 3cx v16U3 so this is great news. Appreciate you helping on this.

 

[JohnS_3CX]

No worries, glad to help. If you have any questions or need help before upgrading to V16 you can start a new thread and ask anything you need.