Calls outbound shows "Not Found" inbound is fine.

[kayskeem]

Hi i'm having issues with the 3cx app when i dial out to an external number it says "not found" but in bound is fine please help.

 

[Saqqara]

Have you created outbound rules

check the activity log for any reasons the calls may fail

 

[kayskeem]

I dont have any outbound rules. is it needed? not sure how to create it.

 

[kayskeem]

@Saqqara which activity logs?

 

[SweetAction]

I dont have any outbound rules. is it needed? not sure how to create it.

Yes, you need outbound rules.

Make one as shown below and report back if it fails.

Obviously use your SIP trunk and add/strip digits as needed.

 

[AWS2P]

@SweetAction a rule with no criteria doesn't work, this is ignored by pbx and calls out aren't working you need to set almost one criteria in the rule like for example number lenght set to 2-14

 

[SweetAction]

@aws2p The criteria is extension is member of DEFAULT group. All extensions are a member by default, so unless it was removed, the extension will be caught by this rule.

Without knowing more about the SIP provider, extension digits, etc - this is likely the best way to catch the calls.

 

[Saqqara]

More info on outbound rules - step 5 https://www.3cx.com/docs/manual/sip-trunks/#h.3evqdta9sabf

 

[AWS2P]

@SweetAction , my bad I have not noticed default group was added in rule , sorry for my pointless answer

 

[JohnS_3CX]

Hi @kayskeem

If you are new to the system, we would highly recommend using our 3CX Academy.
https://www.3cx.com/3cxacademy/

It will teach you how to set up your system and will help answer most of your basic questions, everything from setup to trunks, to phones, to rules.

 

[kayskeem]

thanks it worked but now when I dial out 3cx app says temporary not available so now it doesnt work

 

[JohnS_3CX]

where do you dial? outside or internal extensions?

 

[kayskeem]

outside....question am I supposed to create multiple outbound for the different numbers I have? also it says forbidden when I dial out now the other message is gone

 

[JohnS_3CX]

Your rules must match when you dial any outside number. As before, I would suggest to use the academy to learn all the basics otherwise you might have difficulty getting the system to run.

https://www.3cx.com/3cxacademy/videos/advanced/configuring-outbound-routing/

 

[kayskeem]

I'm using the 3cx app not a phone system just the app and I'm having issues still

 

[JohnS_3CX]

we have android, iOS, windows, mac apps. which one are you using and what version number?

please note that the app needs a 3CX system to connect to, it does not work standalone without a phone system behind it.

 

[kayskeem]

I'm using the app on android...I thought itll work stand alone. what's a work around if I dont want a phone system?

 

[JohnS_3CX]

Hi kayskeem

I see what you mean. There is no workaround because the app is purposefully designed for the 3CX phone system specifically, and it will not work standalone. You also need to buy a SIP account from a phone company to provide you with the phone lines for making the calls.

You probably need to find some other app depending on what your needs are in this case.

 

[kayskeem]

ok so yes zoiper works for me no issues but because telnyx has no voicemail I dont know what to do on that. You have voicemail but I dont want a phone system. is it possible to use only your voicemail with telnyx? please let me know if it's possible I really need just voicemail from you. thanks.

 

[JohnS_3CX]

No unfortunately it is not possible because the voicemail runs on the phone system, not on the app.

The app retrieves voicemail from the 3CX server