Can the 3CX reports split by the Groups? as we are able to get reports for all users but when we want to get the report group-wise, I'm not.

[nkumar_CX3]

Hi All,

I'm creating a 3CX report based on the call trasferred, so different users can transferred the calls to different groups. So, my requirement is, I want to create a report in which I can get the groups i.e. the reports should be group-wise in a single repport as I can get the report extension-wise. Can any one let me know if this is possible??

 

[nkumar_CX3]

Hi @edossantos , could you please help me in this?

 

[VoIPTools]

There is no facility in 3CX for creating custom reports beyond using the CDR files (Settings --> CDR). The CDR files have a field called "Call Chain" that contains a comma separated list of extensions that touched the call. You could parse this information to build your report. Alternatively, you might be able to find a report that approaches what you are looking for, export the report data to Excel, and then massage the data from there. Either way, it is not going to be easy.

We offer a tool to assist in this process. 3CX Exporter can parse the CDR data for you and put the results in SQL Server (the free Express version of SQL is sufficient). Exporter can also replicate all the same data 3CX uses for their built-in reports. So you have access to all the historical data. Exporter can automate the collection of data for you even if your 3CX server is hosted in the cloud.

 

[nkumar_CX3]

Hi @Matthew, Thanks for this needed information.