Cannot answer call using Sennheiser SC165USB headset with 3CX Windows App

[Kwang Mien]

Hi,

I have issue answering call using the Sennheiser SC165USB headset with 3CX Windows App.

Call Scenario :

a. I have installed the 3CX Plugin from
https://www.3cx.com/docs/configuring-sennheiser-headsets/#h.owet8dbx9j2i

b. Call to my 3CX Windows App

c. Press the answer button on the Sennheiser SC165USB.

d. Call cannot be answered.

Can anyone advise how to resolve this issue ?

Thanks.


Regards,
Kwang Mien

 

[Kwang Mien]

i noticed there are some differences in the EPOS and mine below. I am using the latest version.
How do you enable the "Software Integration" setting ? Is it because I am using Sennheiser SC165 which is different from your Sennheiser Dect ?

 

[JohnS_3CX]

If that model works in the webclient (answer button) then I think they should also work in the Windows client generally speaking.

I have access to a similar model which appears to work fine as you see it here:


Doesnt have headset status sync, but still works ok and answers calls with the button


Kwang, I think it might be worth also contanting Epos support so they can also check a couple of things too. I don't know if there is something about a specific model that prevents you but it would be a good idea