Cannot get Nexvortex line to work

[jparisi]

Hello All,

after much work I managed to get the firewall test to pass clean on our Sonicwall. I thought this was my problem but I still cannot get a NexVortex voip line to work.

It registers, but when trying to make an out bound call I just get a busy signal.
On inbound calls it seems to connect for a secong and then disconnects.
I used the wizard to set up the account and am using 3CX 5.1 latest patches applied. The setup guide from Nexvortex refers to 3CX 3.1 and does not have any of the new settings.

Here are the logs for a inbound call, please note, I'm doing this test from home so the IP of the phone is on a different subnet than the 3CX box but it does the same thing in the office.:

13:44:10.140 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
13:44:10.140 Call::Terminate [CM503008]: Call(14): Call is terminated
13:44:10.140 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
13:44:05.593 CallCtrl:nLegConnected [CM503007]: Call(14): Device joined: sip:[email protected]:5060
13:44:05.593 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
13:44:05.578 CallCtrl:nLegConnected [CM503007]: Call(14): Device joined: sip:69.30.45.229:5061
13:44:05.578 MediaServerReporting::SetRemoteParty [MS210003] C:14.1:Answer provided. Connection(transcoding mode):64.201.22.8:9014(9015)
13:44:05.578 MediaServerReporting::SetRemoteParty [MS210001] C:14.2:Answer received. RTP connection: 10.0.0.192:16458(16459)
13:44:05.578 Extension:rintEndpointInfo [CM505001]: Ext.108: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA962-5.1.15(aSC)] Transport: [sip:172.20.0.6:5060]
13:44:05.578 CallCtrl:nAnsweredCall [CM503002]: Call(14): Alerting sip:[email protected]:5060
13:44:05.578 CallLeg::setRemoteSdp Remote SDP is set for legC:14.2
13:44:03.875 MediaServerReporting::SetRemoteParty [MS210002] C:14.2:Offer provided. Connection(transcoding mode): 172.20.0.6:7036(7037)
13:44:03.859 CallCtrl:nSelectRouteReq [CM503004]: Call(14): Calling: Ext:108@[Dev:sip:[email protected]:5060]
13:44:03.859 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
13:44:03.859 MediaServerReporting::SetRemoteParty [MS210000] C:14.1:Offer received. RTP connection: 69.67.248.5:44322(44323)
13:44:03.859 CallLeg::setRemoteSdp Remote SDP is set for legC:14.1
13:44:03.859 Line:rintEndpointInfo [CM505003]: Provider:[Nexvortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sippy] Transport: [sip:172.20.0.6:5060]
13:44:03.859 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
13:44:03.828 CallCtrl:nIncomingCall [CM503001]: Call(14): Incoming call from 2031234567@(Ln.10008@Nexvortex) to [sip:[email protected]:5060]
13:44:03.718 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
13:44:03.703 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip172.20.0.6 SIP/2.0
Via: SIP/2.0/UDP 66.23.129.253:5060;branch=z9hG4bK71dc.f2b6cbb7.0
Via: SIP/2.0/UDP 69.30.45.229:5061;branch=z9hG4bK54239a5be57647d9ab021d1c4afad443;rport=5061
Max-Forwards: 16
Record-Route: [sip:[email protected]:5060;nat=yes;ftag=df57da9e71a2d3e33f9dfae562a3cb0d;lr=on]
Contact: "Anonymous"[sip:69.30.45.229:5061]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=df57da9e71a2d3e33f9dfae562a3cb0d
Call-ID: [email protected]
CSeq: 200 INVITE
Expires: 300
User-Agent: Sippy
Content-Length: 0
cisco-GUID: 1348730434-1245699125-3457423268-1557008006
h323-conf-id: 1348730434-1245699125-3457423268-1557008006



For outbound:

13:50:58.312 Call::Terminate [CM503008]: Call(17): Call is terminated
13:50:58.281 Call::RouteFailed [CM503014]: Call(17): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
13:50:58.281 CallLeg:nFailure [CM503003]: Call(17): Call to sip:[email protected]:5060 has failed; Cause: 410 Gone; from IP:66.23.129.253:5060
13:50:57.843 MediaServerReporting::SetRemoteParty [MS210002] C:17.2:Offer provided. Connection(transcoding mode): 64.201.22.8:9002(9003)
13:50:57.718 CallCtrl:nSelectRouteReq [CM503004]: Call(17): Calling: VoIPline:10008@[Dev:sip:[email protected]:5060]
13:50:57.703 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
13:50:57.703 MediaServerReporting::SetRemoteParty [MS210000] C:17.1:Offer received. RTP connection: 10.0.0.192:16464(16465)
13:50:57.703 CallLeg::setRemoteSdp Remote SDP is set for legC:17.1
13:50:57.703 Extension:rintEndpointInfo [CM505001]: Ext.108: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA962-5.1.15(aSC)] Transport: [sip:172.20.0.6:5060]
13:50:57.656 CallCtrl:nIncomingCall [CM503001]: Call(17): Incoming call from Ext.108 to [sip:[email protected]]
13:50:57.656 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.0.0.192:5060;branch=z9hG4bK-9f85b225
Max-Forwards: 70
Contact: "Jay"[sip:[email protected]:5060]
To: [sip:[email protected]]
From: "Jay"[sip:[email protected]];tag=dbc1175a7aa24d9o0
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Proxy-Authorization: Digest username="108",realm="3CXPhoneSystem",nonce="12850426257:00bf1d6acc620c2657bfe307b54aa736",uri="sip:[email protected]",algorithm=MD5,response="666e283bd2e0be3c74d0dd313ff35e33"
Supported: replaces
User-Agent: Linksys/SPA962-5.1.15(aSC)
Content-Length: 0