can't logon v20 system owner account after upgrade

[korazy]

I attempted the upgrade from v18 to v20 on my self-hosted 4sc free on vultr. The upgrade installed debian version 11, then failed and would not allow to try the upgrade again because debian is now version 11 and not 10 or 12. I shutdown my v18 host and created a new host using the v20 3cx debian iso and restored my backup. It appears to be working, I can make and receive calls. I can't logon using my system owner account. I have extension 00 as my system owner which I used with v18 to start the update. On v20 after restoring the backup, I can not logon with my extension 00, says invalid username password. If I try forgot password and enter email address, no email gets sent. How do I fix this?

I can logon using my extension 01 to web client, not a system owner account though. I can't access admin site.

My setup is very basic, no changes. I'm one person with 2 x desk phones and 1 x IOS. I use voice and voicemail only.

Thanks.

 

[Alphabetic]

few things it could be, incorrect SMTP settings or invalid email.

You would need to open up your ZIP backup from V18 and review the XML.

search for the admin ID to get the Value - do a search for the user (or straight extension search if you know it for SO).

Check the <mailservertype> value.

 

[korazy]

few things it could be, incorrect SMTP settings or invalid email.

You would need to open up your ZIP backup from V18 and review the XML.

search for the admin ID to get the Value - do a search for the user (or straight extension search if you know it for SO).

Check the <mailservertype> value.

I haven't looked yet, but let's say I did find a problem in the XML. How would I fix it, I can't logon to the admin? Side note, VM emails do get sent.

 

[SteveITS]

If the email address for the extension is not unique it won't send a password reset. You could revert to v18, change the email address, and upgrade again...?