Solved can't make outbound calls

[dandenson]

in softphone, I'm getting 'Call failed, not found'

on T48S I'm getting 'Call failed!'

I can make inbound calls on the sip trunk.

Trunk expects 11 digits for US dial

I have outbound rules for 10 digit, adding a 1 in front, 7 digits adding 1406, and 11 digits that doesn't add anything.

I've tried removing the 1 and just sending 10 digits, no change.

Call log says 'Not Answered'

ext to ext calls work. inbound calls work.

Where is my next stop on diagnosing the issue?

 

[netpro2]

Check the following
- Make sure you have route 1 set to your trunk
- Make sure you have an extension group set

 

[Saqqara]

what order are your outbound rules , check they are in the correct order.

can you post a screenshoot of your rules

 

[leejor]

Check that 3CX Activity Log after a failed call. That will show if one of the outbound rules was used, where the call was routed, and, if it went to your provider, if it was rejected by them, for some reason (incorrect digits?).

 

[dandenson]

ok, so this is well into the i feel stupid category. I had moved all extensions into groups and that was the issue.

but, where is the activity log? I feel like I should have been able to track this down from something in a log.

 

[Saqqara]

Version 15.5 it is big blue icon 'Activity Log' half way does the console

FYI. Can remove extension group from the outbound rules - just have the rule based on the length of the number being dialled.

 

[Gatsh]

Hello
Can someone help me please, I can't make outbound call on my 3CX System. I receive all call normaly, but can not make local call.

03/15/2018 12:04:11 PM - Call to T:Line:10000>>936560083@[Dev:sip:[email protected]:5060] from L:3.1[Extn:2800] failed, cause: Cause: 408 Request Timeout/INVITE from local

 

[leejor]

Gatsh

You should have begun your own post, rather than hijacking someone else's, and you need to provide additional information about your particular set up.

 

[Gatsh]

Gatsh

You should have begun your own post, rather than hijacking someone else's, and you need to provide additional information about your particular set up.

Gatsh

You should have begun your own post, rather than hijacking someone else's, and you need to provide additional information about your particular set up.

Sorry it's my first time in this forum. Can you help me?

 

[leejor]

Gatsh

Use the Post New Thread button to the right, above the forum, then provide as much information as possible about your system, and the issue.

The current thread is marked "Solved"

 

[Gatsh]

Gatsh

Use the Post New Thread button to the right, above the forum, then provide as much information as possible about your system, and the issue.

The current thread is marked "Solved"

Ok thank you