Hi there,
I'm having some issues. When anyone calls, they get our IDR. The IDR goes to a number of queues. What I want to happen is this:
When anyone gets through to a queue, I want the hold music/sound file to shuffle, and importantly, play from the start.
In the 3CX console, I can find 'Settings>Music on Hold', and I can see the 'General MoH' tab, which has slots for 10 different sound files. So far so good - I've uploaded the 10 different sound files I want, and checked the boxes for 'Randomize Playback', and 'Randomize Music on Hold Per Call', which is what I want to happen.
The problem is that when I go to the settings of each queue, how do I tell the queue to use the 'General Music on Hold' settings I set above? If I leave the Music on Hold file for the queue blank, nothing plays. The only other options are to choose existing uploaded, single files - or playlists.
I've experimented with playlists, but these are no good, as they don't play from the start - they're always playing, and the caller drops in at wherever it currently is. I can get playlists to work, but I don't want that.
For information, each sound file is some different, spoken information, over the same background music.
Then I discovered the 'Intro Prompt'. I hadn't realised that it plays overdubbed onto the hold music - 'Great!' I thought - I'll just change the hold music files to just be music, and have the intro prompts as the spoken information on shuffle. But again, there is no way to shuffle intro prompts.
Does anyone have any advice or ideas? Any help gratefully appreciated.
Many thanks.
I'm having some issues. When anyone calls, they get our IDR. The IDR goes to a number of queues. What I want to happen is this:
When anyone gets through to a queue, I want the hold music/sound file to shuffle, and importantly, play from the start.
In the 3CX console, I can find 'Settings>Music on Hold', and I can see the 'General MoH' tab, which has slots for 10 different sound files. So far so good - I've uploaded the 10 different sound files I want, and checked the boxes for 'Randomize Playback', and 'Randomize Music on Hold Per Call', which is what I want to happen.
The problem is that when I go to the settings of each queue, how do I tell the queue to use the 'General Music on Hold' settings I set above? If I leave the Music on Hold file for the queue blank, nothing plays. The only other options are to choose existing uploaded, single files - or playlists.
I've experimented with playlists, but these are no good, as they don't play from the start - they're always playing, and the caller drops in at wherever it currently is. I can get playlists to work, but I don't want that.
For information, each sound file is some different, spoken information, over the same background music.
Then I discovered the 'Intro Prompt'. I hadn't realised that it plays overdubbed onto the hold music - 'Great!' I thought - I'll just change the hold music files to just be music, and have the intro prompts as the spoken information on shuffle. But again, there is no way to shuffle intro prompts.
Does anyone have any advice or ideas? Any help gratefully appreciated.
Many thanks.
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