I'm stumped - we've got two systems bridged... VM works on one - doesn't on the other.
I get unavailable on Yealink phones and unknown on softphones when dialling 999. Can't forward to VM those also fail.
System extension 999 is registered correctly - have already restarted all services and rebooted the VM to no avail.
Here's the activity log for the system that doesn't work
Comparing it to the system that does it just seems it doesn't find the system extension of 999. Here is the log from the system that works showing it immediatlly assosiates the endpoint 999 to the VMail system extension.
Any pointers would be greatly appreciated.
I get unavailable on Yealink phones and unknown on softphones when dialling 999. Can't forward to VM those also fail.
System extension 999 is registered correctly - have already restarted all services and rebooted the VM to no avail.
Here's the activity log for the system that doesn't work
Code:
02/14/2019 10:18:14 AM - Leg L:7.1[Extn:209] is terminated: Cause: BYE from PBX
02/14/2019 10:18:14 AM - Terminated from "Firstname Lastname"<sip:[email protected]>;tag=vCkc.irAwWMiWz8mFdEIPQF0KTsDatVE to <sip:[email protected];tag3cx=g0vhp4w1>;tag=2955a64d; reason: Rejected
02/14/2019 10:18:14 AM - L:7.1[Extn:209] Sending: OnSendResp Send 404/INVITE from 0.0.0.0:0 tid=PjPYn9T2gsjvsIgpu0go9YLlGwiEYrjTt8 Call-ID=VcN5atznJ6g.6WHtax9mzqD.ea.vaemW: SIP/2.0 404 Not Found Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-524287-2---PjPYn9T2gsjvsIgpu0go9YLlGwiEYrjTt8;rport=5080 Via: SIP/2.0/UDP [::ffff:115.187.131.141]:59055;branch=z9hG4bK-524287-1---tunneltid;rport;tnlid=clnt.0-z7pp26l7hsgopubag6hcbahjzyscfzxg Via: SIP/2.0/TCP 127.0.0.1:50195;rport;branch=z9hG4bKPjPYn9T2gsjvsIgpu0go9YLlGwiEYrjTt8;alias To: <sip:[email protected];tag3cx=g0vhp4w1>;tag=2955a64d From: "Firstname Lastname"<sip:[email protected]>;tag=vCkc.irAwWMiWz8mFdEIPQF0KTsDatVE Call-ID: VcN5atznJ6g.6WHtax9mzqD.ea.vaemW CSeq: 7926 INVITE Warning: 499 gc-custom-australia-southeast1-2018-10-18-05-00-39-v7jzw.australia-southeast1-c.c.ultimate-vigil-219721.internal "Not found" Content-Length: 0
02/14/2019 10:18:14 AM - SendMsg from <sip:[email protected];tag3cx=g0vhp4w1>;tag=2955a64d to "Firstname Lastname"<sip:[email protected]>;tag=vCkc.irAwWMiWz8mFdEIPQF0KTsDatVE
02/14/2019 10:18:14 AM - Call(C:7) is terminated
02/14/2019 10:18:14 AM - [CM503020]: Call(C:7): Normal call termination. Call originator: Extn:209. Reason: Not found
02/14/2019 10:18:14 AM - [CM503016]: Call(C:7): Attempt to reach <sip:[email protected]:5060> from Extn:209 has failed. Reason: Not Found
02/14/2019 10:18:14 AM - [CM503014]: Call(C:7): No known route from Extn:209 to target: <sip:[email protected]:5060>
02/14/2019 10:18:14 AM - Call(C:7): from Extn:209 to 999 doesn't match any known extension number.
02/14/2019 10:18:14 AM - [Flow] Target endpoint for 999 can not be built!
02/14/2019 10:18:14 AM - Selected prefix: 9
02/14/2019 10:18:14 AM - Selected prefix: 999
02/14/2019 10:18:14 AM - Selected prefix: 999
02/14/2019 10:18:14 AM - Selected prefix: 999
02/14/2019 10:18:14 AM - Selected prefix: 999
02/14/2019 10:18:14 AM - Looking for outbound rule: dialed = [999], processed: [999]; from-ext:
02/14/2019 10:18:14 AM - [Flow] Building target endpoint to 999 from "Firstname Lastname" <sip:[email protected]:5060>
02/14/2019 10:18:14 AM - [CM503010]: Call(C:7): Making route(s) from Extn:209 to <sip:[email protected]:5060>
02/14/2019 10:18:14 AM - Remote SDP is set for leg L:7.1[Extn:209]
02/14/2019 10:18:14 AM - OnOffer from "Firstname Lastname"<sip:[email protected]>;tag=vCkc.irAwWMiWz8mFdEIPQF0KTsDatVE
02/14/2019 10:18:14 AM - [CM505001]: Endpoint Extn:209: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for iPhone 15.5.18.472] PBX contact: [sip:[email protected]:5060]
02/14/2019 10:18:14 AM - Inbound DID: ''; Phonebook Name: ''
02/14/2019 10:18:14 AM - [CM500002]: Call(C:7): Info on incoming INVITE from Extn:209: Invite-IN Recv Req INVITE from 127.0.0.1:5080 tid=PjPYn9T2gsjvsIgpu0go9YLlGwiEYrjTt8 Call-ID=VcN5atznJ6g.6WHtax9mzqD.ea.vaemW: INVITE sip:[email protected]:5060;transport=UDP;tag3cx=g0vhp4w1 SIP/2.0 Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-524287-2---PjPYn9T2gsjvsIgpu0go9YLlGwiEYrjTt8;rport=5080 Via: SIP/2.0/UDP [::ffff:115.187.131.141]:59055;branch=z9hG4bK-524287-1---tunneltid;rport;tnlid=clnt.0-z7pp26l7hsgopubag6hcbahjzyscfzxg Via: SIP/2.0/TCP 127.0.0.1:50195;rport;branch=z9hG4bKPjPYn9T2gsjvsIgpu0go9YLlGwiEYrjTt8;alias Max-Forwards: 69 Record-Route: <sip:[email protected]:5080;user=proxy;uri=clnt.0-z7pp26l7hsgopubag6hcbahjzyscfzxg> Contact: "Firstname Lastname" <sip:[email protected]:5060;inst="B6A5FC";rinstance=0-z7pp26l7hsgopubag6hcbahjzyscfzxg> To: <sip:[email protected];tag3cx=g0vhp4w1> From: "Firstname Lastname"<sip:[email protected]>;tag=vCkc.irAwWMiWz8mFdEIPQF0KTsDatVE Call-ID: VcN5atznJ6g.6WHtax9mzqD.ea.vaemW CSeq: 7926 INVITE Session-Expires: 1800 Min-SE: 90 Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS Content-Type: application/sdp Proxy-Authorization: Digest username="username",realm="3CXPhoneSystem",nonce="414d53595c64b3c618:da198b75bc1e5e00a6a5434e513b0385",uri="sip:[email protected];transport=tcp;tag3cx=g0vhp4w1",response="f444ae4c049848a75568e77060c44f9c",algorithm=MD5 Supported: replaces, 100rel, timer, norefersub User-Agent: 3CXPhone for iPhone 15.5.18.472 Content-Length: 367 v=0 o=- 3759092292 3759092292 IN IP4 100.112.65.241 s=pjmedia c=IN IP4 127.0.0.1 b=AS:84 t=0 0 a=X-nat:0 m=audio 14026 RTP/AVP 3 18 0 8 9 101 c=IN IP4 127.0.0.1 b=TIAS:64000 b=AS:84 a=sendrecv a=rtpmap:3 GSM/8000 a=rtpmap:18 G729/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:9 G722/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15
02/14/2019 10:18:14 AM - [CM503001]: Call(C:7): Incoming call from Extn:209 to <sip:[email protected]:5060>
02/14/2019 10:18:14 AM - Outbound URI is used: sip:[email protected]:5080;user=proxy;uri=clnt.0-z7pp26l7hsgopubag6hcbahjzyscfzxg
02/14/2019 10:18:14 AM - IncomingCall: C:7 from <sip:[email protected]:5060> to <sip:[email protected]:5060>
02/14/2019 10:18:14 AM - Added leg L:C:7.1[No endpoint yet]Comparing it to the system that does it just seems it doesn't find the system extension of 999. Here is the log from the system that works showing it immediatlly assosiates the endpoint 999 to the VMail system extension.
Code:
02/14/2019 10:28:43 AM - Outbound URI is used: sip:[email protected]:5483;rinstance=26623cfc529ef456
02/14/2019 10:28:43 AM - SLA is globally disabled
02/14/2019 10:28:43 AM - Added leg L:2.2[VMail:999]
02/14/2019 10:28:43 AM - [Flow] Call(C:2): making call from L:2.1[Extn:300] to T:VMail:999@[Dev:sip:[email protected]:5483;rinstance=26623cfc529ef456]
02/14/2019 10:28:43 AM - [CM503027]: Call(C:2): From: Extn:300 ("Firstname Lastname" <sip:[email protected]:5060>) to T:VMail:999@[Dev:sip:[email protected]:5483;rinstance=26623cfc529ef456]
02/14/2019 10:28:43 AM - [CM503004]: Call(C:2): Route 1: from L:2.1[Extn:300] to T:VMail:999@[Dev:sip:[email protected]:5483;rinstance=26623cfc529ef456]
02/14/2019 10:28:43 AM - [Flow] Endpoint VMail:999 has no forwarding rule on reason 'All calls'
02/14/2019 10:28:43 AM - [Flow] Call(C:2): has built target endpoint: VMail:999 for call from L:2.1[Extn:300]
02/14/2019 10:28:43 AM - [Flow] Target endpoint for 999 is VMail:999
02/14/2019 10:28:43 AM - [Flow] Building target endpoint to 999 from "Firstname Lastname" <sip:[email protected]:5060>Any pointers would be greatly appreciated.
