Can't see recording

[m.cafagna]

Hi, I have a problem with a user in the web client, I can't see the recording view option, but other clients show it.

- I have a Professional 3cx license,

- I have enabled the option to check the rights of the extension from the console, which should allow viewing of the recordings.



Can someone help me???



Thank you very much

 

[VasilisV_3CX]

Hi @m.cafagna,

If you've granted the extension rights to see recordings: Management Console >> Users (v18) >> Your extension >> Phone provisioning >> Check the box 'Show call recordings'. You should be able to see them after logging back in to the Web Client.