problem

  1. Feature not available. Professional or Enterprise license key required. Contact your administrator

    Hello, Need assistance with an issue on new 3CX system. Outbound calls are working correctly, but inbound calls fail. When calling the caller hears the following announcement: "Feature not available. Professional or Enterprise license key required. Contact your administrator." System is...
    • Alexp
    • Thread
    • call inbound problem
    • Replies: 9
    • Forum: 4SC

  2. fanvil x6 Stuck on loading screen

    i have 3 fanvil x6 and all have same issue , stuck on loading screen and not opened . trying alot to put them in post mode but doesn't work any help ?
    • obyda86
    • Thread
    • error fanvil fanvil x6 problem
    • Replies: 15
    • Forum: Fanvil

  3. Fanvil V64 FW 2.12.16.20 WIFI is not working

    Hello, Only supported Fanvil V64 FW is 2.12.16.20, which is not even listen on Favil support site. With this firmware, Wifi adapter is not working, there is not even MAC address visible in web interface. When I downgrade FW to 2.12.16.17 which is not officially supported, it works just fine.
  4. Alex Nicol

    Listen-In calls all devices on an extension.

    Afternoon All The manager at a client has the listen-in function. When they are at home, using a Yealink T48S handset, they can listen in to a current call, using the phone's speakerphone. The issue is that their T54W device, in the company office, ALSO pipes up and broadcasts the call on its...

  5. 3CX Desktop App start not anymore at Terminal Servers

    Not sure if this is related to the latest Microsoft Updates on our Terminalserver (Windows Server 2019) last Weekend or if this is related to the installation of the updates on the 3CX PBX, but since updating the two systems we have Problems with the 3CX Desktop App Version:18.11.1213 (but same...
    • jonas@ttm
    • Thread
    • deskotp app freezing desktop app not start problem terminal server
    • Replies: 1
    • Forum: Web Client
  6. LapiXo

    Web Client Notifications Not Working with CHROME

    I'm having issues with webclient notifications using Google Chrome, they just don't work. I've enabled them on site settings. I've forced enabled system notifications on chrome and on Windows. They just don't work, I only get sound notifications, which is not always enough. On Firefox...
    • LapiXo
    • Thread
    • 3cx bug chrome notifications problem webclient
    • Replies: 4
    • Forum: Web Client

  7. 3CX Call Control API Events via SSH tunnel

    Hi, I'm trying to connect to 3CX API (config server) outside 3CX and I'm able to do it with SSH tunnelling, but I have a problem with events. Using the same dotnet application, when I connect to config server and start listen to events on local machine (connecting to 127.0.0.1) I'm getting all...
    • kamil.maciejewski
    • Thread
    • api call control call controll api crm events problem ssh
    • Replies: 5
    • Forum: Other

  8. Can't see recording

    Hi, I have a problem with a user in the web client, I can't see the recording view option, but other clients show it. - I have a Professional 3cx license, - I have enabled the option to check the rights of the extension from the console, which should allow viewing of the recordings. Can...
    • m.cafagna
    • Thread
    • problem record call recording permissions recordings
    • Replies: 1
    • Forum: Web Client

  9. Solved 3cx app Android not work - Decline call

    Hi. We are experiencing a problem with our 3cx structure All smartphones with android app do not work calls. We are unable to make or receive calls through the app. The extension registers in the application, but when trying to make calls, both to internal extensions and to external numbers, in...
    • edercoser
    • Thread
    • android android app decline problem
    • Replies: 7
    • Forum: Android
  10. snits35m

    Solved Call Pickup not working anymore

    Hallo, Unfortunately, the picking up of calls no longer works with our system. Our System: 3CX Version: 16.0.9 OS: Linux 3cx 4.9.0-14-amd64 (Debian 4.9.246-2) is Self-Hosted When picking up calls, "Not Found" is displayed on the phone, tried both with *20* and with *20*<ext> . This happens...
  11. Gioal

    Call Control API stopped working after update to version 16.0.6.641

    Did anyone notice that after update to version 16.0.6.641 the call control api stopped working? Trying run the api control application I get he follow: Unhandled Exception: System.NullReferenceException: Object reference not set to an instance of an object. at...

  12. Unable to join on Firefox & audio delay

    Hi We've been testing 3CX's webmeeting feature with a few people and have had mixed results. The first issue we encountered was Firefox's allow camera and microphone dialogue repeatedly popping up even after pressing Allow. Sometimes the person will appear in the meeting participants box but...

  13. Can the Windows & Web client run together without any problem ?

    I'm asking the question since we have a big problem with our Sennheiser MB Pro headsets : sometimes, randomly, we have no audio at all in the headset. We can pick up the call normally, just to realize that there is no audio. The sound is still arriving to the computer, as if we switch the...
  14. Zelker

    Calls stuck/holding on Queue or Droping after a Transfer Issues

    Good Afternoon, guys. I need some help on my 3CX system at corp. Sometimes a random call, when answered and transfered to a queue, it's been dropping (like if i ended the call) or stuck on queue. No matters how i wait, the call still stuck on queue, 5 minutes, 10 minutes, 1 hour, and if i don't...
    • Zelker
    • Thread
    • 3cx dropping help issue local problem queue stuck system transfer
    • Replies: 12
    • Forum: Phone System / PBX

  15. Problem with inbound calls

    Hello, I found huge issue after reinstall 3cx. inbound call not connecting at all! services down massage show frequently 3CX Service notification Following service(s) were stopped recently: 3CXCallFlow01 3CXQueueManager01 3CXIVR01 3CXPhoneSystem01 3CXTunnel01 NB: i configured with same...

  16. Solved Webinar (Classroom) strange audio 3-way

    Not sure how to describe it, so here it comes. On one of the webinars (Classroom), one of the participants (A) was not able to hear the Organizer (O) however was able to hear participant (B). But hear comes the cracker. Participant (B) was able to hear Organizer (O) and participant (A)...

  17. SSL Cert Problem

    Hi there, I took up 3CX on the 1 year Google Cloud Hosting offer for my PBX. This worked fine for a few months, but now, for some reason, the SSL Cert has developed an error, making the entire system unusable. For some reason, when I go to ccits.3cx.co.uk, it says connection unsecured. Upon...

  18. Fax Extension is not working correctly

    We have the Problem that the Fax extension is redirecting the incoming fax to a different extension, wich ist not set in 3cx. That results in a Telephone ringing when a Fax is beeing send to us, and of course no E-Mail with the Fax is beeing send out by the 3cx. The problem can temporarily...

  19. 3CX Click To Call not working

    3CX Click To Call extension to Chrome browser is not working. It highlights phone numbers and allows to click them, alert about opening the tel protocol appears, but then nothing happens. (sorry for the Polish version) 3CX Phone is opened, extension is set to call via 3CX Client. Protocols...

  20. After update to 15.5.8801.3 transferred calls shows extension not caller

    Hi everyone, Since the latest update we have a problem when transferring calls. When a call is transferred to an extension the extension who transferred the call is displayed and not the calling number. This has only started happening with the latest updates. Extension 200 picks up external...
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