CFD, create a condition: if the phone rings 15 seconds long transfer to extension number

[joost1234]

I want to create a call flow but i need help, can someone help me with the condition. If a customer calls in the break time and the phone rings 15 seconds long transfer it to ....

I have already configured the datetimeconditional and the tranfer. Only need the condition.

 

[edossantos]

You should use the extension's forwarding rules for this. You can't activate a CFD app when an extension is ringing. A CFD app is activated when you send a call to it.

 

[hedan]

You should use the extension's forwarding rules for this. You can't activate a CFD app when an extension is ringing. A CFD app is activated when you send a call to it.

What Joost means is that he wants to create a CFD that during break times (12:30 - 13.00) the extension rings for 15 seconds and the plays a message they are on lunchbreak. We want to add the app to the inbound rule that ext 201 rings during office hours and rings aswell during breaktimes only after 15 seconds breaks out to an IVR. We don't use the breaktimes of the Office Hours but set the Office Hours within the CFD.

The basic is very simple, CreateDateTimeCondition > Transfer1 201 from 7.30 to 12.30 and from 13.00 to 17.00. Transfer2 201 from 12.30 to 13.00 and after 15 seconds tranfer to IVR or Prompt. We don't know how to add the 15 seconds between the first and second step.

Thanks.

 

[edossantos]

There is no way to set that timeout.

Maybe you can use a ring group for in office hours, and another ring group after office hours. Then you transfer to different extensions depending on the time of the day. And you configure these ring groups accordingly to send the call to an IVR after 15 seconds for one of them.

 

[hedan]

Hi edossantos,

that is a solutions only they wan't to play a different prompt during lunch break after 15 seconds of ringing and not the OOO prompt.

We created the following solution/workaround:

CreateDateTimeCondition > Transfer1 201 from 7.30 to 12.30 and from 13.00 to 17.00. Transfer2 RG800 from 12.30 to 13.00. We created a RG and CFD for every extension (DID) and the main number, there we created the timeout of 15 seconds which goes to the IVR.