Change Call Recording URL in Call Report to FQDN (from "local" LAN IP)

[Mark@EvoIT]

Hey guys,

Quick question. We have multiple cloud hosted 3CX PBX's and we are starting to see customers interested in call recording. One of our bigger customers has had call recording enabled for some time now and we are at the point of giving them the easiest way to pull reports and access recorded calls.

Easiest method seems to be generating a call report and then opening that to download the recorded calls. Problem is all the recorded call URL links have the local LAN IP address in them and not the FQDN. Considering all our phone systems are cloud hosted and remote that gives them no way to download those recorded calls without changing the IP to the FQDN name in each link which doesn't make any sense at all.

Any way this can be updated / changed on the generated call reports to display FQDN on those call recording links?

Thanks all,
-Mark

 

[craigreilly]

My call report show 2 arrows.
One with Internal IP and one with FQDN.

 

[Mark@EvoIT]

Oh man false alarm hah! Didn't even click on the second arrow just checked the first and was like "hmmmm". Was in a rush earlier and skipped the obvious thinking it was something else needed changed.

Don't mind me back to your day everyone . 14 months and figuring out all the rest my haste missed a second arrow being external lol *grabs another cup of coffee*

 

[craigreilly]

For my needs- all external links would be fine - as I map the FQDN on my DNS server to my internal 3cx server address ... But perhaps not everyone does Split DNS.

I am going back to my originally scheduled programming... And will attempt to forget about this bit of nonsense on a Friday afternoon.