changing record path

[Michaelhal]

Hi there ,

Working on a vad project its going great so far , but i am having some trouble changing te record path.
I want to be able to save recorded files to c:\ivr\recorded.

expression used in record component : 'C:\\ivr\\recorded'

But when i use this path in my expressions it returns me an error : this is a physical path but a virtual path was expected.

I tryed to make a virtual path using abyss , i enabled the console and created a virtual path \recorded with a physiscal path C:\IVR\recorded

and tried different expressions to save when i tryed '\\recorded','record','.wav' it returns me that it has failed to map the path.

and tried 'recorded\\','record','.wav' but then it tries to save`s to default folder Interface>ivr>Projectname
(this works of course but its not what i want )

and i tryed many more but still no luck

Note : 3cx v10 using abyss

am i doing something wrong here ?

 

[VAD_Support]

Hi Michael,

This seems to be a bug. The created application should check if the path is full or not, and just use Server.MapPath when the path is relative.

I have 2 possible solutions for this:
1) Use a relative path. For example, instead of 'C:\\IVR\\recorded' use '..\\..\\..\\..\\..\\..\\..\\IVR\\recorded'. That should work, but is not very easy to read...
2) Keep your code with the expression 'C:\\ivr\\recorded' and change the generated ASPX file after the project has been deployed. You will have something like this:

postedFile.SaveAs(Server.MapPath(fileName));

You can change it for this:

postedFile.SaveAs(fileName);

But this requires that you manually make this change after each deployment.

We'll make the fix for the next version to automatically detect each case and adjust it.

Thanks,

 

[Michaelhal]

Ty option 2 worked for me ,

good and fast support too

keep up the good work guys !!

 

[MediaHound]

Hi guys, long time lurker, first time poster. Avid 3CX user.

When changing the recording path, does a service (or more) need to be restarted?

I changed the recording path and recordings seem to not be happening at the expected location.

Trying to figure out what I may have done wrong.

Thanks for your help.

 

[VAD_Support]

Hi there,

Are you referring to the recording path of 3CX? The option you configure in the 3CX console? Or do you mean changing the recording path into a VAD app?

If you mean changing the recording path into a VAD app, then you just need to re-deploy your app, no service restart is required.

Kind regards,

 

[MediaHound]

Sorry, I guess I posted off-topic. I actually meant the one configured in the 3CX console, not a VAD app. Any particular service I need to restart for changes to kick in? Recordings are not saving where I expect them to save. I previously had no problems with saving until I decided to change the desired destination for them.

 

[VAD_Support]

Please make your post in the general 3CX forum. Something I remember about 3CX recordings is that network locations used to have problems, if you're using a network share, that could be the cause. In that case, you should use a local folder, and then move the files using some script.

 

[MediaHound]

Yes it is a mapped alias, but the browse function does see it, so that's odd. I'll post in the proper place, thanks again for the tip.

 

[VAD_Support]

Yes, but that's because you see it under your user. The 3CX Phone System service runs under LocalSystem account and that account doesn't have the external drive mapped. That's the problem...