Chat on WordPress site remain active

[imprimis]

Hello,
like this thread https://www.3cx.com/community/threads/live-chat-show-operators-online-but-no-one-is.71113/
chat on my site remain active.
3CX Click2Talk URL point to a dedicated Queue, but when all agent are offline, the chat still active.
What am I doing wrong?

Thanks

 

[Constantinos Constantinou]

Hello @imprimis ,

The offline form will be shown in case that "Queue Status" on all agents is set to off or all agents are set their status to statuses like, "Away", "DND", "Custom 2"

 

[imprimis]

Thanks for your replay.
No, didn't work for me. At this time, we have 2 agents on Queue: first (me) with Queue Status=off, and second agent offline (the pc where installed 3cx client is off).
And chat is still active.
There something else that I can do?

 

[Constantinos Constantinou]

Hello @imprimis ,

Can you please open on Windows App and click on Switchboard. From views select the "Manager" and then on lower panel area choose the queue that match in your case. Check there the Status of the Agents. If the user is logged in the log him out.

 

[imprimis]

Hi,
thanks again. With your suggest our chat is offline. Good.
But if both agents close Windows APP, the chat is still online. If I check agents status in 3cx Admin, they are correclty offline (red icon).
Is this normal or there is something wrong?

Thanks for your precious support!

 

[Constantinos Constantinou]

You are welcome. This is how it is designed the functionality. You are not doing something wrong. We are collecting feedback in regards to this one. So stay tuned for future updates.

Try also our Browser Extension. It is a work in progress but we are very proud on this one.