Cisco 7940 - missed call on queue call

[nathanmsaunders]

Hi Guys,

i am aware that the cisco 7940 is u unsupported handset however we have close to 45 of these device and have setup 3cx to work flawlessly however from 1 hiccup.

when there are multiple extensions in one queue and someone answers the call the call the rest of the phones show 1 missed call

is there anyway to fix this or disable missed calls

 

[leejor]

Could it be a firmware version issue that is causing the set to ignore the "call completed elsewhere" message?

https://supportforums.cisco.com/discuss ... ge-support

 

[nathanmsaunders]

Thanks for taking the time to help me

i have had a read of the link however it advised version 7.4.7 fixed the issue and the handsets i have run 8.0 already

however i think your on the right track