CLID not passing from inbound call to Mobile on simultaneous ring

[danis]

I have my extensions set to ring a mobile phone while ringing the desk extension. the issue is that while I see the calling parties ID and Name on he extension, I only see the Trunk Group ID on the mobile. Is there a way to set up the outbound trunks or some other parameter to pass the inbound CLID to my outside mobiles?

 

[leejor]

As long as you have confirmed that your outbound provider allows you to send ANY number (many don't), there are some settings in the trunk group outbound options. You might have to try various combinations as the required options can vary from provider to provider. Make note of all of the original settings as some changes can cause all outgoing calls to fail.

Have a read through this...
https://www.3cx.com/community/threa...callerid-on-external-transferred-calls.45587/
note the trunk options highlighted in yellow. Try changing those first.

 

[YiannisH_3CX]

Hello @danis

As @leejor mentioned this depends on your providers ability to support this functionality as well as the correct setup of the PBX.
I would recommend asking your provider if this is supported. If it is then ask them which SIP fields they are using to read this information from. Once you have the required information then go ahead and apply them to the trunk settings. Make a note of the current settings before you apply any changes as a wrong setting in Outbound parameters might break outbound calling completely