Solved CNAM Lookup not displaying

[rjm2884]

Hello everyone, we have tired everything and still this is not working as expected. We use flowrout as our SIP provider and are paying them for CNAM lookup, however when calls come through they show +123 2334432 : Agent : +123 2334432 and so on.
No name no description. Has anyone encounter this problem?

 

[craigreilly]

I use Flowroute without issue. Have you done a packet capture to see if the name is indeed coming thru?

 

[rjm2884]

Craig,

Thank you so much! I was able to match your inbound settings and the problem was there.

 

[craigreilly]

great!