Solved Compatibility issue with Patton SN4114/JO VOIP gateway

[siscom]

Good Morning Colleagues
I hope you are doing well . I have successfully configure Trunk between 3CX and Patton FXO SN4114/JO VOIP gateway . Calls working as expected. The topology as follow:

Customer/Caller ==> Telco ==> Patton SN4114/JO ==> 3CX ==> Ring Group ==> Agents

I have only one issue with Patton

When a call received from a customer/caller and if the customer/caller disconnect/hang-up the call from his end before an agent has the chance to pick-up the call , The call continue to ring until an agent pick-up/open the call and once done , The agent hear nothing and the agent has to close the line from his side.

Appreciate your support.

Best Regards

 

[TheodorosG_3CX]

This sound like a delay from the Gateway. First of all the suggestion is to ensure that you use the latest firmware updates and if you still experience any issue you will need to contact Patton.

 

[siscom]

Well Noted

 

[siscom]

Good Afternoon Colleagues
I hope you are doing well . It have been solved by using the below tone profile compatible with Egyptian PSTN

profile call-progress-tone defaultDialtone
flush-play-list
play 1 1000 425 -6

profile call-progress-tone defaultAlertingtone
flush-play-list
play 1 1000 425 -13
pause 2 4000

profile call-progress-tone defaultBusytone
flush-play-list
play 1 300 450 -7
pause 2 300

profile call-progress-tone defaultReleasetone
flush-play-list
play 1 300 450 -7
pause 2 300

profile call-progress-tone defaultCongestiontone
flush-play-list
play 1 300 425 -7
pause 2 400

Best Regards

 

[TheodorosG_3CX]

Glad to know this is resolved. Thank you for the feedback