Confirm that your Primary DNS Server is able to resolve activation.3cx.com

[k.lee]

Hi,

I just noticed this error message in a client's self hosted 3CX instance version 15.5.20000.6 in dashboard/license.

Reading the forum it seems that the activation server is named activate.3cx.com.

However, this instance is trying to contact activation.3cx.com as its activation server which is currently not defined in the DNS.
Using the "Updates" option in the dashboard, it is already the latest version.

How does one contact the 3cx.com domain owner pls put in a CNAME entry to point activation.3cx.com to activate.3cx.com, or configure the 3CX server to use activate.3cx.com?

thx
Kenneth
ps: server's configured DNS is able to resolve activate.3cx.com but not activation.3cx.com

 

[Marconi]

Even though the error is reporting a DNS problem you do not have a DNS error. 3CX version 15.5 is not supported anymore and the activation servers for it have been shutdown (I'm fairly sure that 3CX have also shutdown the activation servers for version 16 too).

You need to be runnning a supported version of 3CX (current version is 18) to be able to access the activation servers.

 

[k.lee]

When I click on "Updates" in the dashboard, it says "your system is up to date". So looks like there's no auto-update anymore.

If I were to download and re-install a new system for them in a new PC, can they re-use their existing license key?
Hopefully their config in the version 15 system can be recognised by the new version 18.

 

[JohnS_3CX]

We had emailed our customers ahead of the changes so they will have the chance to upgrade before the old activation server was decommissioned.

Unfortunately in this case it is too late to upgrade so you will have to reinstall the system using your existing key and V15 backup.

Alternatively, why not consider having your system Hosted by 3CX? We will automatically take care of upgrades for you as well as other benefits that you can read here: https://www.3cx.com/ordering/pricing/hosted-info/

 

[k.lee]

ok noted.
will assist them with the upgrade and migration.
thank you very much for confirmation.

another problem they face is that they didn't keep a record of their 3cx customer portal login username/password. the reseller partner link is not responding to emails/contacts.

however, i'm able to locate their license key. If I were to create a new 3cx portal login to download v18 on their behalf, can I put in their old license key?

thx
kenneth