Create Queue with only mobile numbers - After-hours/OnCall

[s4f3r]

I am attempting to set up a queue for our after-hours on-call workers. Because I want it to ring their mobile devices first I created a 2nd extension for the users with only the mobile number configured. If I set it to "Ring my mobile simultaneously" the calls ring through, but the caller ends up in the voicemail of the first user in the queue. I am looking to have it do a rebound so that the user can confirm the call before the system will connect the caller. Since there are no phones registered for the user if I don't have the "Ring my mobile simultaneously" option enabled the system says there are no agents available and hangs up. This is currently working fine on our old Asterisk-based system, but I am having a hard time replicating the configuration on the 3CX side.

 

[supplenta]

I'd be keen on finding out if you can do this!

 

[YiannisH_3CX]

Have a look at this thread, i think it's pretty well explained there
https://www.3cx.com/community/threads/forward-calls-to-mobiles-with-rebound.45338/

 

[Sander Foekema]

Hi,

You can add the mobile number directly in the queue with the option ''add external agent number'' you can find this option under agents.

the system create a virtual extension number to enable this feature