Create ticket during the call

[ericvins]

Hey Guys,

I integrated 3cx v16 with freshdesk, and noticed that the tickets are created after the calls are finished.
Is it possible to create the ticket during the call ?
Is it possible to open the contact page for outgoing calls?

Thank you.
Eric

 

[edossantos]

Is it possible to create the ticket during the call ?

No, tickets are created once the call has ended.

Is it possible to open the contact page for outgoing calls?

When using the Web Client you will see the contact name for outbound calls as well. You can click the "Open Contact" button from there to launch a new browser tab pointing to the contact record.

 

[ericvins]

No, tickets are created once the call has ended.


When using the Web Client you will see the contact name for outbound calls as well. You can click the "Open Contact" button from there to launch a new browser tab pointing to the contact record.

Hi Ernesto,

1-)Is it possible to develop using any API and crm integration server side? I didn't find the API documentation on the site.
2-) Thank you, I found the button.

 

[edossantos]

1-)Is it possible to develop using any API and crm integration server side? I didn't find the API documentation on the site.

The only public API you have is this:
https://www.3cx.com/docs/crm-integration/

But you can't change the behaviour of the Call Journaling. The ticket will be created when the call ends.

Please feel free to suggest this on the 3CX Ideas site, this is a very common need, so probably it will be upvoted by many users.