CTI Mode Transfer call Snom D345

[Fabio Colbrelli]

Hello together

Here I have a question, because somethings seems not to work the right way, or maybe I'm missing something.

We got a computer we installed the 3cx Windows Client on it, and made a sucessfull deyployment via Mail.

We change it to CTI Mode because the user has a Snom D345 as IP Telefone.

Makin calls and reciving calls works great as expected. You can make a call dialing from the computer or the phone, an incoming call gets showed on both the PC and the Phone. Right all seems to be working as expected.

The user is in a call and want's to transfer this call to an other user => Now on the computer he chooses the transfer option and select the user he want's to transfer to => Now nothing happens, the user is not getting called and on the phone nothing happens....

What am I missing?

As soon you use the 3cx Client with a Headset this works great.

Thank you for your feedback

Friendly greetings

Fabio

 

[eddv123]

Can you confirm this behavior works on other supported models, I know there are some times issues with CTI in some cases as the softphone and deskphone are two different entities and brands.

What firmware is running on the deskphone ? is it supported by 3CX and what is the Windows version and .NET framework that the client is running on ?

 

[Fabio Colbrelli]

Hello eddv123 no it's the first time using CTI Mode with IP phones, and we are only using the snom D345 so I can't do other tests, do somebody use this in practice and can give me a hint?

Thank you