CTI Not working

[sulli86]

Hey,

We have a client that uses CTI heavily. It works fine on their T46s phone however we have replaced some phones with T54w. Now When they send a call from the desktop app, It doesn't dial automatically Instead, it does a make call to the phone and then puts the person on hold while it calls out.

Has anyone seen this issue and a way around it?

The server is in Azure, and they run behind an SBC in the office.

T46s works but not the T54w

 

[SweetAction]

T54w uses csta, which the 3CX for Windows doesn't support (it supports CTI).

However, the 3CX Desktop App does and it's the way forward anyways. Install that for the users with 54w's and get all the old control back.

 

[sulli86]

T54w uses csta, which the 3CX for Windows doesn't support (it supports CTI).

However, the 3CX Desktop App does and it's the way forward anyways. Install that for the users with 54w's and get all the old control back.

Is the 3cx Desktop app the older Native app or, the newer web-looking app?
Or should I sav version 16 or Version 18.x

 

[JohnS_3CX]

Hi,

Ensure that the phone is on the correct firmware version which can be seen here:
https://www.3cx.com/support/phone-firmwares/

 

[SweetAction]

Is the 3cx Desktop app the older Native app or, the newer web-looking app?
Or should I sav version 16 or Version 18.x

3CX for Windows = V16 (Old Looking Stuff) = CTI
3CX Desktop App = V18 (New Webpage looking stuff) = CSTA

 

[sulli86]

I rolled back from 96.86.100.5 to 96.86.0.74 which now says it is not supported on the Phones page in 3CX. according to https://www.3cx.com/support/phone-firmwares/ i96.86.100.5 is the correct version of firmware though so a little confused



@SweetAction 3cx Desktop app is what the client is using

 

[SweetAction]

I rolled back from 96.86.100.5 to 96.86.0.74 which now says it is not supported on the Phones page in 3CX. according to https://www.3cx.com/support/phone-firmwares/ i96.86.100.5 is the correct version of firmware though so a little confused

View attachment 33591

@SweetAction 3cx Desktop app is what the client is using

Have a read through this thread:
https://www.3cx.com/community/threa...n-firmware-96-86-0-72-and-96-86-100-5.117231/

Are you Hosted By 3CX?

 

[sulli86]

Have a read through this thread:
https://www.3cx.com/community/threads/“call-using”-behaviour-change-between-firmware-96-86-0-72-and-96-86-100-5.117231/

Are you Hosted By 3CX?

Thanks for that, The thread makes me feel less crazy now. Hopefully firmware will come out soon to resolve this and I will look at a rollback for the other phones