custom

  1. 3CX Custom CRM Integration

    A vendor of ours is trying to get call data out of our 3CX system. They looked at some of the existing templates and attempted to make one of their own. Could someone take a look at this custom XML file and provide feedback why we're getting "Error Invalid File Format" when we try to upload it...
    • ruthb
    • Thread
    • crm custom integration
    • Replies: 5
    • Forum: Other

  2. Cannot customize status in Windows Store app - V20

    As the title says, it seems like a weird thing to omit from the new client, the ability to set a custom status message for your state. Am I missing something obvious?
  3. ArneDery

    Softphone: custom status labels not showing in teams overview

    Hi, I've searched for relevant topics but could not find one. Hence the new post. Has anyone else noticed that the custom label for statusses are not updated in the team overview? When setting up the systems this one of the main items we tend to discuss with our customers, and has a lot of...
    • ArneDery
    • Thread
    • custom softphone status
    • Replies: 3
    • Forum: Windows
  4. pierro-bello

    Custom CRM Integration get agent on server side when connected

    Hello , I am currently developing WebServices to interact with 3CX, primarily for Contact Lookup and Call Journaling. Both functionalities are working as intended. However, I initially thought that Call Journaling was triggered when the call was answered, but it turns out it occurs once the call...
    • pierro-bello
    • Thread
    • call journaling custom help integration crm
    • Replies: 4
    • Forum: Other
  5. KMorley

    Add function keys to SNOM D785

    We are using V20 Hosted at 3CX with Snom D785 phones. Using the Admin Console --> Users --> IP Phone --> BLF page, I can customize function keys on each phone. The problem is that the function choices appear to be limited. The only choices I find are Blank, Line, BLF, Speed Dial, Custom...
  6. KMorley

    How to copy and customize a phone template?

    We are running V20 Hosted with Snom D785 phones and need to customize templates to add proprietary features supported by SNOM that are not available in the 3CX admin console. I am trying to follow the documentation: https://www.3cx.com/docs/custom-ip-phone-templates/, but it appears those...
  7. Comercial Inovacomm

    Customizations for 3CX

    Hello 3CX Partners! Today, I want to share with you our customization solution for 3CX. I present to you Open Tools and its functions: Why customize 3CX? Often, the standard functions of 3CX do not meet the demands of clients, impacting customer satisfaction and retention. With Open Tools...

  8. Custom Integration does not work when calling

    Hello, I create custom integration with our CRM system, upload template and using TEST button checked 3cx do calls to our API, and our API correct answer. But when I am doing real calls in web client - requests not going to our server. It seems we need somehow enable integration for all system...
  9. marcosvbcarvalho

    Break/Status Report

    A very important feature that should have in 3CX would be a break/station status report. Ex: Break/Status Report Extension: 0000 | Date: 01/01/21 Status | Time: Available: 04h Away:02h DND: 01h Lunch: 01h TIP: 02h Another thing is the customization of all statuses by the 3CX administrator...

  10. Custom CRM integration - Getting called number

    Hi, I'm creating custom CRM integration for 3CX but i need to pass the number that was called (DID) I was able to pass all sorts of data, but i can't find how to pass DID number
    • OvcaX
    • Thread
    • crm custom did
    • Replies: 3
    • Forum: Other

  11. Outbound calls not sent to CRM

    Hello, having an issue with custom template that any outbound call is not sent to custom CRM - any inbound is fine - query to CRM will happen after call ended. Tried to simplify the template as possible and still does not work, could you check that, please? <?xml version="1.0"?> <Crm...
    • noiser_cz
    • Thread
    • call crm custom outbound query
    • Replies: 4
    • Forum: Other

  12. Add "user=phone" parameter to "From" field

    Hey, I'm currently setting up a custom SIP trunk to connect to connect to a provider, but they require that I modify some of the fields, but i'm having a problem getting the user=phone command to add to the From field or "From : Host Part " field. This is what the packet capture looks like...
  13. Sven Witlox

    password policy / Phone Provisioning

    Maybe it is an idea to apply the new password policy to your own generated passwords for provisioning phones. Now when provisioning a phone you get a red exclamation mark that it does not match the password policy, but the phonesystem itself creates this password... What I also find really...

  14. PRTG integration

    Has anyone done any custom integration, like open any browser with custom url? We like the customer calling, to enter they service id, and then 3cx opens default browser with some url containing that service id.

  15. Can't configure custom smtp on OVH - Entreprise licence

    Hey guys, We just bought an enterprise licence and im running on from OVH. I can't set-up my custom SMTP server, it gives me a timeout error on port 25 and a very long error when i activate SSL: MailKit.Net.Smtp.SmtpCommandException: 5.7.1 Mail from 66.70.186.206 has been blocked by Trend...

  16. BLF Settings causing our phones to Lockup

    Hi all, After enabling a custom speed dial on one of the BLF settings of our Polycom IP560 (namely BLF Setting 3), our phones lockup every single night and we have to power-cycle them when we come in for the day. When we revert our changes, the phones experience no issues at all. I found an...
    • henry_jtek
    • Thread
    • blf blf settings custom custom speed dial lockup polycom polycom ip polycom ip560 power cycle power-cycle
    • Replies: 1
    • Forum: Phone System / PBX

  17. Custom Keyboard Shortcuts - Status

    Hello I would like to create some custom keyboard shortcuts, in particular for changing my status. Is this possible?
    • ReubenJ
    • Thread
    • custom keyboard shortcuts shortcuts status
    • Replies: 1
    • Forum: Web Client
  18. theMightyMacBoy

    Solved Custom Template not creating provision file

    Hi. I have duplicated a working custom provision template. The duplicated version isn't creating the configuration for phones that I assign to that template. I have tried everything. The provision templates are exactly the same. I will eventually change the second one, but need to get this...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom