Hi, we have a requirement for some custom reports or extending the existing reports.
the first requirement is to show number of incoming calls to a queue, but with the calls grouped by rinign time into bands
eg
0-5 seconds, 6-15 seconds, 16-30 seconds, 30+ seconds
we need this for answered calls and abandoned calls.
is it possible to extend the existing reports or add new ones? is there DB access available?
the first requirement is to show number of incoming calls to a queue, but with the calls grouped by rinign time into bands
eg
0-5 seconds, 6-15 seconds, 16-30 seconds, 30+ seconds
we need this for answered calls and abandoned calls.
is it possible to extend the existing reports or add new ones? is there DB access available?
