Hi 3CX Team and Community,
We are currently deploying Snom deskphones (e.g., Snom D385) in combination with 3CX. In the Snom web interface, there is a setting under Features / Server decides called "Call Lists" (Anruflisten) which can be set to "Server".
Unfortunately, this feature does not work because 3CX currently does not support server-side call history synchronization or the required CSTA protocol for IP phones.
Why this feature is needed:
Please implement a way for 3CX to provision and sync the server-side call history to supported IP phones (like Snom), so that the deskphone's call list is always identical to the centralized 3CX server log.
Thank you for considering this request!
We are currently deploying Snom deskphones (e.g., Snom D385) in combination with 3CX. In the Snom web interface, there is a setting under Features / Server decides called "Call Lists" (Anruflisten) which can be set to "Server".
Unfortunately, this feature does not work because 3CX currently does not support server-side call history synchronization or the required CSTA protocol for IP phones.
Why this feature is needed:
- Consistency: Users expect the same call history (missed, received, and dialed calls) on their physical deskphone as they see in the 3CX Web Client, PWA, or Smartphone App.
- Shared Extension / Multi-device issues: If an extension is active on both a smartphone and a deskphone, clearing a missed call on the Web Client does not clear the notification on the deskphone.
- Queue Call Handling: When a queue call rings on multiple phones and is answered by a colleague, it currently shows up as a "missed call" on all other deskphones, causing confusion.
Please implement a way for 3CX to provision and sync the server-side call history to supported IP phones (like Snom), so that the deskphone's call list is always identical to the centralized 3CX server log.
Thank you for considering this request!
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