DIDs Disappeared, Digital Receptionist Error

[nitro911]

I noticed that I wasn't getting calls anymore, so I logged into the admin app and noticed all the DIDs were unassigned. I reassigned most of them, but the digital receptionist can't with an error of "feature unavailable on current edition". I've been using the "always free hosted" for a number of months, and this is the first time this has happened.

 

[OlegR_3CX]

Hi there. You can have a single level of the IVR in the 3CX Free, and multi-level IVR will need to use 3CX SMB.
See more discussion on this topic here.

Have a great day

 

[nitro911]

As best as I can tell, I have only a single-level IVR. This worked before, and just recently the DID for it was unassigned. Now I can't assign it.

 

[Charles_3CX]

With 3CX SMB Free, you can only have one DID. Suppose you had multiple DIDs added when the Subscription was offered as PRO for a trial period and now expired and did not renew it. In that case, your other DIDs will be unassigned from their designated endpoint destination. You must purchase SMB PRO for your subscription to get these features back.