Hi
I have created a method to extract the information from the CDR socket and read it with an external report program, the data is stored in a database with the same characteristics as the cdr.log file. at this point everything is fine.
The problem occurs when at the end of the day you compare the report generated based on the CDR socket vs the general report of the queues, the totals that are shown do not match.
When this happened I have checked the calls for answers, I have noticed that some workers have all their calls registered in the CDR socket, but other workers do not have the correct total, as shown in the 3cx wallboard.
For this reason I would like to know why the CDR socket is not capable of writing 100% of the data or are there some calls that it does not register? are there any settings to change for this? is it normal to happen?
I will leave two images, one where you see the totals regarding the call queue and another corresponding to the reading that I do from the CDR socket, you see the difference in the totals.
thanks.
I have created a method to extract the information from the CDR socket and read it with an external report program, the data is stored in a database with the same characteristics as the cdr.log file. at this point everything is fine.
The problem occurs when at the end of the day you compare the report generated based on the CDR socket vs the general report of the queues, the totals that are shown do not match.
When this happened I have checked the calls for answers, I have noticed that some workers have all their calls registered in the CDR socket, but other workers do not have the correct total, as shown in the 3cx wallboard.
For this reason I would like to know why the CDR socket is not capable of writing 100% of the data or are there some calls that it does not register? are there any settings to change for this? is it normal to happen?
I will leave two images, one where you see the totals regarding the call queue and another corresponding to the reading that I do from the CDR socket, you see the difference in the totals.
thanks.
