Solved Digital Receptionist not registering

[codingitup]

Hi,

I'm currently trailing 3CX with a free license in the hope to get this working so I can purchase a license for my business. So far I'm very impressed especially the ease of use. The only problem is that I can't get the Digital Receptionist to work. When I call the extension I get that the peer is temporarily unavailable and when I look at the systems extensions everything is registered apart from the Digital Receptionist which is showing "Not Registered". Looking at the comparison chart it shows the Digital Receptionist is available on the free version. I'm currently running this on a Windows machine. Any ideas what could be causing this please?

Many Thanks

 

[AlexDBarrett]

What extension number is your DR on?

 

[codingitup]

What extension number is your DR on?

Hi AleBarrett, It's on 803:

 

[AlexDBarrett]

How did you create the DR?
https://www.3cx.com/docs/digital-receptionist-ivr/

Follow this guide and it should work.

To me, it sound like you created the extension via extensions.

 

[codingitup]

Yeah, That's what I followed be it I'm using V15. I created it with the Digital Receptionist Link on the control panel:

 

[n2]

Get into the control panel, services, and see if the 3CX IVR service is started and running.

 

[codingitup]

Thanks for your help guys. It turned out to be the windows firewall blocking the IVR process. All good now