Digital Receptionist Transfers

[ctownstud00]

Placed a call to my IPKall number, goes to a ring group, answered on an SPA942, put the call on hold, got the 3CX hold music. I took the call off hold and placed it back again (repeated several times) using the hold key on the set, no problems at all.

Thank you very much for your help. I'm not sure why this is occurring with my setup. I am using the 3CXPhone for Windows... I am so frustrated that I am going to go ahead and just purchase VoIP service from Vitelity. I would still like to solve this, if anyone has any other ideas...

Thanks all,
Sean

 

[leejor]

Did you try directing the incoming IPKall call to a ring group with the 3CX phone a member to see if hold behaves as it should? If using hold, in that scenario doesn't work for you, there may be a trunk, or other setting, that isn't quite right.

You could post a screen shot of your IPKall 3CX trunk settings (blacking out anything security related), and I will compare to what I have.

 

[ctownstud00]

I gave up and purchased service through Vitelity. The issues no longer presents itself. I believe that IPKall was receiving the "hold" as well as the PBX and when the PBX tried to retrieve the call, IPKall didn't see/hear the request to resume the call.

Thank you all for your personal assistance,
Sean