Digital Receptionist Transfers

[ctownstud00]

Hello,

I am having problems getting the digital receptionist to transfer calls to internal extensions/voicemails. The digital receptionist picks up and plays the audio file I made stating the selection options. When the caller selects an option, the digital receptionist plays the "Please wait..." audio file and then the hold music begins to play. I notice in the System Extensions Status, the call is dropped after a short time and the caller just continues to hear hold music indefinitely.

I am using inbound SIP calling (IPKall.com) to my system. When someone calls, it attempts to ring a central house phone. If that phone is unanswered or unregistered, it forwards to the digital receptionist so that the caller can choose individual extensions to dial.

I don't have outbound calling. I don't have a VoIP/PSTN Gateway. I don't have a VoIP Provider. I don't have Inbound or Outbound Rules. I have other IPKall numbers attached to each extension for direct inbound calls, and they all work fine. I've tried playing with the PBX Delivers Audio, Supports Re-Invite, and Support 'Replaces' header options. Here is my Server Activity Log (with some personal numbers/domains masked with asterisks):

23-Aug-2014 16:02:32.571 Leg L:28.2[Ivr] is terminated: Cause: BYE from PBX
23-Aug-2014 16:02:32.571 [CM503008]: Call(C:28): Call is terminated
23-Aug-2014 16:02:32.570 Leg L:28.1[DirSipirectSIP<<"COSHOCTON OH"<sip:***@66.54.140.46:5060>;tag=as07ceee48] is terminated: Cause: 408 Request Timeout/INVITE from local
23-Aug-2014 16:01:39.430 [CM503007]: Call(C:28): Ivr:800 has joined, contact <sip:[email protected]:40600>
23-Aug-2014 16:01:39.430 [CM503007]: Call(C:28): DirSipirectSIP<<"COSHOCTON OH"<sip:***@66.54.140.46:5060>;tag=as07ceee48 has joined, contact <sip:***@66.54.140.46:5060>
23-Aug-2014 16:01:39.429 L:28.2[Ivr] has joined to L:28.1[DirSipirectSIP<<"COSHOCTON OH"<sip:***@66.54.140.46:5060>;tag=as07ceee48]
23-Aug-2014 16:01:39.280 [CM503025]: Call(C:28): Calling T:Ivr:800@[Dev:sip:[email protected]:40600;rinstance=252c2a543c0bd6d0] for L:28.1[DirSipirectSIP<<"COSHOCTON OH"<sip:***@66.54.140.46:5060>;tag=as07ceee48]
23-Aug-2014 16:01:39.231 [CM503005]: Call(C:28): Forwarding: T:Ivr:800@[Dev:sip:[email protected]:40600;rinstance=252c2a543c0bd6d0]
23-Aug-2014 16:01:39.231 L:28.1[DirSipirectSIP<<"COSHOCTON OH"<sip:***@66.54.140.46:5060>;tag=as07ceee48] forwards call from Extn:100 to Ivr:800 based on rule Fwd[Available/NotReg]
23-Aug-2014 16:01:39.231 L:28.1[DirSipirectSIP<<"COSHOCTON OH"<sip:***@66.54.140.46:5060>;tag=as07ceee48] failed to reach Extn:100, reason Not Registered
23-Aug-2014 16:01:39.231 [CM503017]: Call(C:28): Target is not registered: Extn:100
23-Aug-2014 16:01:39.230 [CM503001]: Call(C:28): Incoming call from DirSipirectSIP<<"COSHOCTON OH"<sip:***@66.54.140.46:5060>;tag=as07ceee48 to <sip:kitchen@remote.***.com:5060>

I have researched this for several days without success, so I decided to turn to the community for assistance. This is my first attempt at setting up a PBX, so please keep that in mind and use verbiage and terminology that is "layman appropriate." =)

Thanks,
Sean

P.S. I'm not sure if the Extension Capabilities (where the PBX Delivers Audio, Supports Re-Invite, and Support 'Replaces' header options are) need to be changed both on my central house phone's extension (100 - "Kitchen") and the extension the digital receptionist is trying to connect to or just one or the other... I played with both unsuccessfully.

 

[ctownstud00]

Placed a call to my IPKall number, goes to a ring group, answered on an SPA942, put the call on hold, got the 3CX hold music. I took the call off hold and placed it back again (repeated several times) using the hold key on the set, no problems at all.

Thank you very much for your help. I'm not sure why this is occurring with my setup. I am using the 3CXPhone for Windows... I am so frustrated that I am going to go ahead and just purchase VoIP service from Vitelity. I would still like to solve this, if anyone has any other ideas...

Thanks all,
Sean

 

[leejor]

Did you try directing the incoming IPKall call to a ring group with the 3CX phone a member to see if hold behaves as it should? If using hold, in that scenario doesn't work for you, there may be a trunk, or other setting, that isn't quite right.

You could post a screen shot of your IPKall 3CX trunk settings (blacking out anything security related), and I will compare to what I have.

 

[ctownstud00]

I gave up and purchased service through Vitelity. The issues no longer presents itself. I believe that IPKall was receiving the "hold" as well as the PBX and when the PBX tried to retrieve the call, IPKall didn't see/hear the request to resume the call.

Thank you all for your personal assistance,
Sean