Direct user DDI result in joinable 24/24 even with office hours set ?

[DylanSenseIT]

Dear all,

Do anybody has a workaround or an explaination why DDI assigned to users are able to recieve calls 24/24 even if they have setted up Office Hours on their profile and/or inside the departement ?

Checked all the documentation and nothing really helps me understand why i can call a user DDI when it should regarding the office hours.

Wish the best for everyone !

 

[Charles_3CX]

When a DID is assigned directly to a user extension, office hours are not applied as separate inbound routing destinations because user extensions do not have in-office and out-of-office routing options.

The user’s schedule can automatically change their status to DND outside office hours. Calls will then follow the forwarding rules configured for the DND status.

For explicit out-of-office routing, assign the DID to an IVR, queue, ring group or department menu and configure its office-hours destinations. 3CX Office Hours guide