Disable CTI in Web Client

[rduarte]

Hi there,

Is it possible to disable CTI for all users that use the web client?
I would want them to only be able to call using the browser when using the web client.

Thanks

 

[paulodagraca]

Hello rduarte,

This is not possible.

Paulo

 

[rduarte]

I see.
As an alternative, Is there an option or workaround to disable CTI altogether (not just on web client)?

 

[SteveITS]

What are you trying to block, mobile apps?

 

[rduarte]

I'm trying to block CTI.
The "Call using <Physical Phone>" option that the users get in Web Client and apps.

 

[Evolute IT]

I'm trying to block CTI.
The "Call using <Physical Phone>" option that the users get in Web Client and apps.

Remove their physical phone then

 

[rduarte]

Of course removing the phone will make them unable to control (the non existant phone).

But that is bot an option.
Users should be able to call using their physical phone. But shouldn't be able to control the phone remotely.

This is what is meant by "disabling CTI".

 

[Alejandro_3CX]

Of course removing the phone will make them unable to control (the non existant phone).

But that is bot an option.
Users should be able to call using their physical phone. But shouldn't be able to control the phone remotely.

This is what is meant by "disabling CTI".

Hi, if the physical phone needs to be used and you don't want that they use CTI within the 3cx apps, then they must be trained and learn that they don't have to change that parameter, there is not option to disable the CTI within the 3cx app, otherwise they will need to use only deskphones or the 3cx apps, not both.

Have a good day!

 

[Ronaldvdv]

You could use a different number for the mobile app. The physical phone is then not aware of the mobile app so no CTI available.
Disadvantage: user has two different numbers.

 

[paulodagraca]

Hello,

try to think in the other way....
Disable CTI on the hardphones, would that help?

Paulo