Disabling Call Parking

[christz]

Hello fellows,

I would like to stop agents in Queues from parking calls. How I can do this in 3CX v20?

 

[Alphabetic]

I dont think this is possible.

you'd have to set call parking spaces to 0 but this would be global and then use orbital parking.

 

[christz]

Even if I set parking space to 0 still agents have options to park calls.

I would like to remove the parking option totally so that even agents can not have the option to park calls.

 

[Alphabetic]

Make sure the role of the ext is user

 

[christz]

Yeah all agents role is user.

But still parking option is there

 

[Alphabetic]

if they can still see parking option from the panel then you've set the permissions under the view tab

 

[christz]

Nothing set on view tab